PRIVACY POLICY

Johns Lyng USA, LLC and its affiliated brands and subsidiaries (collectively, "Johns Lyng USA," "we," "us," or "our") respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit johnslyng.com (the "Site") or otherwise interact with us.

This Policy applies to the Site and to our U.S. operating brands, including Reconstruction Experts, Steamatic, Advanced Roofing & Sheet Metal, Johns Lyng Makesafe & Reinstate, Timberline Reconstruction, Express Reconstruction, RE Expert Services, Project Solutions, and Bespoke Property Maintenance (collectively, our "Brands").

By using the Site, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use the Site.

1. Information We Collect

Information You Provide Directly

We collect personal information you voluntarily provide when you:

• Submit a contact, quote request, or service inquiry form

• Request an estimate or schedule a service

• Apply for employment through our careers pages

• Subscribe to newsletters or marketing communications

• Communicate with us by phone, email, text message, or chat

This information may include your name, email address, phone number, mailing address, property address, details about your property or claim (including insurance carrier and claim number where you choose to provide them), employment history and resume information (for applicants), and any other information you choose to submit.

Information Collected Automatically

When you visit the Site, we and our service providers automatically collect certain information through cookies, pixels, and similar technologies, including:

• IP address and approximate geographic location

• Browser type, device type, and operating system

• Pages viewed, time spent on pages, links clicked, and referring URLs

• Interactions with forms and site features

Information from Third Parties

We may receive information about you from third parties, including insurance carriers, third-party administrators, property managers, homeowners associations, referral partners, and publicly available sources, in connection with providing our services.

2. How We Use Your Information

We use personal information to:

• Respond to inquiries and provide quotes, estimates, and services

• Schedule, coordinate, and perform restoration, reconstruction, roofing, and property maintenance work

• Communicate with you about projects, claims, and service updates

• Process employment applications and manage recruiting

• Send marketing communications where permitted by law (you may opt out at any time)

• Operate, maintain, analyze, and improve the Site and our services

• Detect, prevent, and address fraud, security incidents, and technical issues

• Comply with legal obligations, licensing requirements, and contractual commitments

• Establish, exercise, or defend legal claims

3. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, analyze Site traffic, and support our marketing efforts. These may include:

• Essential cookies required for the Site to function

• Analytics cookies (such as Google Analytics) that help us understand how visitors use the Site

• Marketing and CRM technologies (such as HubSpot) that help us manage inquiries and communications and measure the effectiveness of our marketing

You can manage cookies through your browser settings. Disabling certain cookies may affect Site functionality. Where required by law, we will present a cookie consent tool allowing you to manage non-essential cookies.

We do not currently respond to "Do Not Track" browser signals; however, we honor opt-out preference signals (such as the Global Privacy Control) where required by applicable state law.

4. Text Messaging (SMS)

If you provide your mobile number and opt in to receive text messages from us, we may send you messages related to your inquiry, project, or appointment. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP, or get help by replying HELP. Consent to receive text messages is not a condition of purchasing any goods or services.

Mobile opt-in data and consent will not be shared with or sold to third parties for their own marketing purposes.

5. How We Share Your Information

We do not sell your personal information for money. We may share personal information with:

• Our Brands and corporate affiliates, including our parent company and related entities within the Johns Lyng Group, for the purposes described in this Policy

• Service providers who perform services on our behalf, such as website hosting, CRM and marketing platforms, analytics providers, communications tools, payment processing, and background screening (for applicants)

• Insurance carriers, third-party administrators, adjusters, and program partners, where necessary to provide services in connection with an insurance claim

• Subcontractors and trade partners engaged to perform work on your project

• Professional advisors, such as attorneys, accountants, auditors, and insurers

• Government authorities or other parties where required by law, regulation, licensing requirement, subpoena, or legal process, or to protect our rights, property, safety, or that of others

• Successors in interest in connection with a merger, acquisition, financing, or sale of all or part of our business

Some sharing of information with advertising or analytics providers through cookies may constitute a "sale" or "sharing" of personal information (or "targeted advertising") under certain state privacy laws. You may opt out as described in Section 7.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including to provide services, satisfy warranty obligations, comply with legal, tax, insurance, and licensing requirements, resolve disputes, and enforce agreements. Retention periods vary based on the type of information and the context in which it was collected.

7. Your State Privacy Rights

Depending on where you live, you may have rights under state privacy laws, including the California Consumer Privacy Act (as amended by the CPRA), the Colorado Privacy Act, the Texas Data Privacy and Security Act, and similar laws in other states. Subject to applicable law and certain exceptions, these rights may include:

• Right to Know / Access — request information about, and a copy of, the personal information we have collected about you

• Right to Correct — request that we correct inaccurate personal information

• Right to Delete — request that we delete personal information we have collected from you

• Right to Opt Out — opt out of the "sale" or "sharing" of personal information and of targeted advertising

• Right to Non-Discrimination — not receive discriminatory treatment for exercising your rights

To exercise these rights, contact us using the details in Section 13, or INSERT LINK TO WEB FORM. We will verify your identity before responding, and we may ask for additional information to do so. You may designate an authorized agent to submit a request on your behalf, subject to verification requirements.

If we decline to act on your request, residents of certain states (including Colorado and Texas) may appeal our decision by contacting us using the details in Section 13. If your appeal is denied, you may contact your state Attorney General.

California residents: We do not use or disclose sensitive personal information for purposes other than those permitted under the CCPA. In the preceding 12 months, we have collected the categories of personal information described in Section 1 and disclosed them for business purposes to the categories of recipients described in Section 5. California’s "Shine the Light" law also permits California residents to request information regarding disclosure of personal information to third parties for their direct marketing purposes.

8. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

The Site is not directed to children, and we do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us personal information, please contact us and we will take steps to delete it.

10. International Data Transfers

Johns Lyng USA is part of the Johns Lyng Group, headquartered in Australia. Personal information may be accessed by or transferred to our corporate affiliates outside the United States, including in Australia, for the purposes described in this Policy. Where we do so, we take steps designed to ensure your information receives an appropriate level of protection.

11. Third-Party Links

The Site may contain links to third-party websites, including our Brand websites and social media platforms. This Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above and post the updated Policy on the Site. Material changes may be communicated through additional notice where required by law. Your continued use of the Site after changes are posted constitutes acceptance of the updated Policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Johns Lyng USA

14142 Denver West Parkway, Suite 190

Lakewood, Colorado 80401

Email: privacy@johnslyng.com

Phone: (303) 921-6331